Two Graduate Policy Support Officers are required at the University of Exeter. These 12 months positions are part of the Graduate Business Partnership internship scheme.
Purpose of Role: As one of two interns you will act as a team (and work with a wider team) to provide general support for the office, together you will be responsible for providing particular support to the student cases team, and the officer responsible for the policy work related to postgraduate research students. You will also be expected to support other members of the team at different times of the year and, as such, will be expected to provide a diverse range of administrative support for the office’s regular processes along with support with ad-hoc policy development and events.
The tasks will involve:
• providing general clerical support, such as organizing meetings and maintaining office records;
• supporting a variety of work on student cases including complaints against the University, academic appeals, cheating and plagiarism, student discipline and general standards of student behaviour;
• supporting the organisation and management of committees and working parties;
• supporting policy development, e.g. analysing policy documents, and providing research support;
• support maintenance of the office’s websites;
• act as the office’s front-line of communication for the areas where you take particular responsibility, and in this capacity take the initiative in providing advice and guidance within the limits of your role to students and staff, in person, by email and by telephone;
• review processes with which you are working and look to create efficiencies and improvements.
Essential Candidate Criteria:
* Qualifications - a degree from a UK University
* Personal Qualities and Attributes - motivation, ability to prioritise
* Skills - communication; teamwork and collaboration; liaison and networking; decision making; planning and organising; initiative and problem solving; analysis and research; close attention to detail; ability to remain discreet and maintain confidentiality; excellent IT skills.
* Specialist knowledge – none, but an awareness of the structure and procedures of a Higher Education institution would be an advantage