• Do you want to help people and make a difference to their lives?
• Do you have experience in dealing with members of the public, preferably in advice work?
• Do you share our commitment to giving a good service to our constituents?
• Do you want to be part of our hard-working and motivated team?
• Do you understand and have sympathy with the values and aims of the Liberal Democrats?

If you’re interested in joining us, we have an exciting opportunity for a caseworker/secretary based in Sir Alan’s constituency office in Alnwick, Northumberland. Occasional travel to Westminster and around the constituency will be required.

Experienced in dealing with the public and with a commitment to helping people with the problems they are facing, you will work with all sorts of people, some of whom will be distressed, so you'll need to have empathy, as well as a sense of humour. Strong written/oral communication skills and the ability to work independently are essential. You need to be confident with IT and use Microsoft Office. Experience with Connect/Connect Casework would be useful. An interest in politics would be an added bonus!

Key responsibilities include:

• Dealing with daily queries from members of the public, taking appropriate action to resolve, document or escalate their concerns or enquiries. You'll provide advice and support to constituents on a variety of issues through liaison with Government agencies, local councils, the voluntary sector and others. Managing your own caseload and progress of casework, you will ensure all cases are logged and updated with any actions taken and follow up outstanding queries, with urgent cases reported to the Member.

• Maintaining an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.

• Undertaking general administrative/secretarial tasks; organising venues and advertising for MP’s surgeries; generating standard letter mailings and letters to constituents; ensuring office records are kept and an efficient filing system is in place and up to date.

• Assisting with the work of other colleagues as required and communicating appropriately with internal and external contacts.

A detailed job description can be found at http://berwicklibdems.org.uk/en/page/job-opportunities.