Track24 is a leading provider of Security Tracking Solutions to governments, NGOs and global companies operating in medium and high-risk regions. These technology-based solutions assist our clients in the mitigation of their risk and in the co-ordination and efficiency of their operations.

High quality Customer Support is an integral part of the service we provide. Considering the demanding environments our clients work in, we cannot afford to offer anything less.

Customer Support Officer

In this role, you will work in a small team and your responsibilities will vary on a day to day basis. Your primary role will be supporting clients with our technology based solutions, with a focus on becoming a key member of this team. You will be expected to learn about our solutions and the particular requirements of our clients. In addition you will provide assistance in other areas of the business as required.

Responsibilities will include:
• Customer and product support;
• Assisting in customer account management;
• Administrative tasks.

The ideal candidate will meet the following criteria:
• Degree qualified preferred or have relevant customer support experience;
• Excellent communication skills both written and oral (evidence of written ability may be requested);
• Ability to convey technical issues clearly and concisely;
• Strong attention to detail;
• Be well mannered and articulate with clients;
• Be enthusiastic and highly motivated;
• A flexible team player;
• Good IT skills with knowledge of Outlook, Word and Excel;
• Well organized and calm under pressure with strong self-management skills;
• Eligible to work in the UK.