Barry Gardiner MP is currently recruiting for a bright graduate to join his Westminster office as a Caseworker.

Key tasks:
• Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
• Provide information, advice and support for individuals on a range of issues, including immigration, visa and residence issues.
• Liaise with the appropriate Government agencies, the voluntary sector and others to resolve matters for constituents.

Key Responsibilities:
• Attend surgeries and other meetings to assist the Member in dealing with constituents’ issues.
• Deal with daily queries from members of the public by phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
• Draft responses or respond to constituents on any issues raised on behalf of the Member.
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Ensure cases are dealt with in a sensitive and confidential manner.
• Analyse patterns of enquiries and produce reports.
• Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
• Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.

Key skills:
• Excellent written and oral skills.
• Excellent analytical and research skills.
• Excellent IT skills.
• Excellent inter-personal and communication skills.
• Ability to work to tight deadlines in a busy environment.
• Ability to identify priorities and work independently.

Required:
• Knowledge of legal principles, particularly with respect to visa and immigration matters.
• Sympathy with the aims of the Labour party.

Desirable:
• Degree in government/public policy or legal studies.
• Work experience in:
o Parliament/Civil Service/Legal Services; or
o an academic/scientific institution.

The position is open to UK and EU nationals. Barry Gardiner MP is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all applicants without regard to gender, ethnic background, age, religion or sexual orientation.