Gareth Thomas MP is seeking a highly motivated, well organised individual to fulfil the role of Caseworker in his Westminster Office.

The successful candidate will have the following:

• Experience of working in a similar role.
• Ability to carry out tasks quickly and to a high standard, with a clear and concise writing style.
• Good knowledge of key social policy issues: welfare benefits, immigration, housing and health.
• Excellent interpersonal and customer service skills.
• Excellent organisational skills.
• Strong communication and IT skills.
• A methodical approach to record keeping.
• Keen interest in current affairs and sympathy with Labour Party values.

The job description includes:

• Correspond with constituents on casework and policy casework matters.
• Provide information, advice and support for individuals on a range of issues including immigration, housing, benefits and other social issues.
• Liaise with government agencies, the voluntary sector and others to resolve problems.
• Communicate with constituents clearly and sensitively over the telephone.
• Occasionally attend MP’s surgeries.
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate.
• Ensure cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.
• Competent use of IT including casework management systems, Microsoft Office packages, email and internet to support the above.
• Assist with the work of other colleagues as required

Location: mainly Westminster office; constituency office in Harrow as needed.