John Bercow is looking for an enthusiastic and committed Caseworker to join his Westminster office.

This is a full-time post starting on 1st July and is offered on a six month fixed-term contract with a view to extending the contract after this period.

The job will involve:

• Dealing with constituents' correspondence/progressing casework
• Drafting responses to constituents on any issues raised on behalf of the Member
• Providing information, advice and support to constituents over the phone, face to face, or in writing
• Liaising with Government agencies, the voluntary and community sector, local authorities and others to resolve problems
• Answering the telephone and dealing effectively and sensitively with callers
• Assisting with office administration including diary enquiries, arranging meetings and other tasks in support of the running of the office, including filing and keeping records

The successful candidate will be self-motivated, enthusiastic, responsible, reliable, accurate and able to work as part of a small team with an organised but flexible approach to dealing with issues. He/she will be able to learn quickly and work independently under pressure. The right candidate will have:

• Good IT skills with experience of using Microsoft Office programmes, Outlook and the internet
• A courteous telephone manner with an ability to listen and obtain essential details quickly, politely and accurately
• Excellent written, verbal and interpersonal skills
• Good organisational and accurate administrative skills with the ability to prioritise workloads
• Experience of dealing with the public

An understanding of the types of problems facing constituents would be an advantage as would previous experience of undertaking confidential casework. Attention to detail and a high level of accuracy is essential.