Responsibilities include:

• Dealing with daily queries from members of the public by phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
• Liaising with the local council, Government agencies, the voluntary sector and others to help resolve constituents’ problems
• Managing the progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member
• Draft responses or respond to constituents on any issues raised on behalf of the Member
• Ensure cases are dealt with in a sensitive and confidential manner
• Organise and attend surgeries and other meetings to assist the Member in dealing with constituents’ issues
• Working within a small team including Rehman’s Westminster based staff
• Organise local events for the Member

The successful candidate will have:

• Excellent written and verbal communication skills
• A polite and professional telephone manner
• Competent use of IT including casework management systems, Microsoft Office package, and email
• Excellent timekeeping and an organised and flexible approach
• A strong desire to improve on a professional level through learning new skills and gaining experience