The Start-Up Loans Company is a government-backed organisation chaired by James Caan, tasked to promote entrepreneurship and boost enterprise growth in the UK. Its objective is to help start up around 30,000 businesses over the next three years by providing more than £110m and a range of business start-up support services.

The Start-Up Loans Company is looking for a Quality Assurance Admin Assistant to join our growing team for a six month period. We are looking for a bright self-starter who will be responsible for working with our Operations and Quality Assurance Team to conduct quality calls and ensure that the service being provided to loan recipients is of an excellent standard.

This role will involve contacting loan recipients to ask about and record their experience of the application process and support provided on the programme. These calls will need to be recorded and reports produced on the findings. The role will also involve managing a busy inbox, responding to enquiries from Delivery Partners. Based in our London office, you will need to collaborate closely with all members of the Start-Up Loans team.

Key Responsibilities
• Contacting loan applicants and recipients via telephone to gain feedback on the Start-Up Loans process they have been through to learn lessons and best practice
• Writing up reports on findings from research and calls to loan recipients
• Collating data and reports to identify areas of concern or best practice
• Responding to enquiries from Delivery Partners
• Providing support with various basic administration tasks

Person Specification
Essential
• Excellent telephone manner and customer service skills
• Good attention to detail
• Organised with good time management skills
• Adept at working to tight deadlines
• Intermediate MS Office skills, including Word, Excel and Powerpoint
• Confident self starter with excellent oral and written communication skills
• Ability to write clear, concise and well-presented reports
• Ability to keep accurate records