Debbie Abrahams is seeking a Caseworker for her constituency office for two days a week.

Job Description

• Respond to daily enquiries from members of the public by email, letter, phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns
• Gather relevant information from constituents in order to progress or close the case
• Deal with a wide range of casework including immigration, welfare benefits, housing and policy related lobbies from constituents
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member
• Draft responses or respond to constituents on any issues raised on behalf of the Member
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework • Ensure cases are dealt with in a sensitive and confidential manner
• Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times
• Undertake general administrative/secretarial tasks
• Competently use IT including casework management systems, Microsoft Office package, email and internet to support the above
• Attend surgeries and other meetings to assist the Member in dealing with constituents’ issues

Person Specification

Essential:

• Educated to degree standard, or with considerable experience of working in a similar role
• Excellent written and oral communication
• An ability to work both independently and as part of a team
• Sympathetic to the views of the Labour Party
• Competent use of IT including Microsoft Office package, email and internet to draft correspondence and reports, set up and maintain spreadsheets, and undertake research

Desirable:

• Experience of using the Caseworker Database

There may also be scope for an opportunity to work three days a week for Michael Meacher MP, who has an office in the same building.