Thangam Debbonaire MP is seeking two highly motivated, well organised individuals as part-time (each working 2-3 days per week) caseworkers in her Bristol West constituency office. The Caseworkers will report to the Chief of Staff and work alongside a Constituency Assistant and an Admin Assistant, both of whom will also carry out some casework tasks. An ability to travel to London occasionally is necessary.

The job description includes:
• Assessing casework coming in via post, email, or telephone.
• Liaising with government agencies, the voluntary sector and others to resolve problems and generate action letters to appropriate bodies (eg Home Office, JobCentre Plus).
• Providing information, advice and support for individual constituents on a range of issues.
• Keeping constituents informed promptly of progress and outcomes and assessing replies and taking further follow up action as appropriate.
• Attending and assisting at MP’s advice surgeries in the constituency (some evening and weekend working may be required).
• Ensuring that cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data.
• Competent use of IT including casework management systems, Microsoft Office packages, email and internet.
• Assisting with the work of other colleagues as required.

Person specification:

• Excellent interpersonal and customer service and/or advice-giving skills.
• Excellent written and oral communication skills and a clear and concise writing style.
• An ability to organise and manage their own workload and work to strict deadlines.
• A methodical approach to record keeping and ability to use online casework software.
• A willingness to work cooperatively as a key member of a small team.
• Knowledge of key social policy issues particularly housing, immigration or benefits is desirable.
• Willingness and ability to work to the highest standards of public service.

As Thangam is a newly elected MP, successful candidates will initially be offered a six-month fixed-term contract with the possibility of extension following a review of the office structure.