Ian Murray MP is looking for a full-time constituency support officer to work in his constituency office in Edinburgh. The successful candidate will meet the following criteria:

ESSENTIAL

• Good knowledge of key social policy issues – welfare, immigration, housing and tax
• Ability to carry out tasks quickly and to a high standard, with a clear and concise written style
• Strong IT skills
• Excellent interpersonal skills and experience of dealing effectively with the public
• Good organisational skills, with ability work to independently and maintain own workload as part of a small team

DESIRABLE

• Experience of working in a similar role previously would be advantageous
• Experience of handling casework or sensitive correspondence would be advantageous

 The job description includes, but is not limited to:

Casework and correspondence

• Correspond with constituents on casework and policy casework matters.
• Provide information, advice and support for individuals on a range of issues including immigration, housing and benefits.
• Liaise with government agencies, the voluntary sector and others to resolve problems.
• Communicate with constituents clearly and sensitively in person and over the telephone.
• Assist with responding to constituents' email and letter correspondence.
• Support MP advice sessions in the office and across the constituency.

Research and projects

• Occasionally undertake research on straightforward subjects, particularly in relation to assisting with constituent responses.
• Lead on constituency-related projects work as and when required.

General Administrative Duties

• Assist in day to day running of the constituency office and assist with the work of other team members as required.
• Maintaining an up-to-date knowledge of local issues and how they may affect residents.
• Ensure cases are dealt with in a timely and confidential manner, adhering to the Data Protection Act.
• Competent use of IT including casework management systems, Microsoft Office packages, email and internet to support the above.
• Any other tasks as required by the Office Manager.

The successful candidate will be required to work 37.5 hours per week. While membership of the Labour Party is not a requirement, candidates should sympathise with the aims and values of the Labour Party.

This is a permanent, full-time position subject to a probationary period.