Thangam Debbonaire wants to recruit a part-time caseworker to join her very busy constituency team in central Bristol. The caseworker will job-share with a senior caseworker (who will also act as line-manager) and will help the whole team provide an excellent service to Bristol West constituents. Ideally the 20 hours will involve 7.5 hours on Monday and Tuesday, and 5 hours on Wednesday, as worked by the current post holder, but there may be some flexibility.

A successful candidate will have good experience within a casework, advocacy, or advice role; an excellent standard of customer service; a willingness to learn and work as a team; and a good sense of humour. Excellent written English and a professional telephone manner are also important. This position will involve attending occasional constituency surgeries on Saturdays – the current caseworker works on one Saturday morning every other month, with time off in lieu.

Key responsibilities
• Provide information, advice and support to constituents on a range of issues, including housing, immigration and health.
• Liaise with government agencies, the voluntary sector and others to resolve these casework matters.
• Write letters and emails to constituents.
• Offer casework appointments to constituents as required, and attend surgeries and meetings with the MP as appropriate.
• Analyse patterns of enquiries and produce reports, so that the MP is accurately informed about key issues.
• Retain records and information confidentially, and in line with the Data Protection Act.