To provide the Assembly Member with administrative, constituency, parliamentary and publicity support ensuring that standards of confidentiality are maintained.

Main Duties

• Maintain an appointments diary for the Member, arranging cancelling appointments, meeting and greeting visitors as required.
• Respond to enquiries from constituents, other politicians, the media, lobbyists and pressure groups.
• Develop and maintain casework system ensuring all cases are logged; monitor progress and ensure all identified actions are taken.
• Research and investigate issues raised in constituency correspondence and follow up in such cases, ensuring their timely resolution.
• Promote the work of the politician and keep constituents and interested parties informed by the co-ordination of regular newsletters and other means.

Essential Knowledge and Experience

• Some experience of administrative work and knowledge of office systems.
• Experience of a comparable role dealing with complex correspondence, diaries and events and running a busy office.
• Knowledge and understanding of issues relevant to the local area.

Essential Skills and Behaviours

• Ability to work on own initiative to tight deadlines, with the ability to work flexibly and juggle a range of tasks.
• Effective interpersonal skills and the ability to deal with a range of people in sometimes challenging situations.
• Ability to demonstrate sensitivity and ensure that the highest standards of confidentiality are upheld.