The role requires an enthusiastic person to support the office of Grant Shapps MP in dealing with a variety of constituency issues as well as undertaking important research projects on a range of key subjects that attract national attention on a regular basis as part of Grant’s British Infrastructure Group (BIG). http://britishinfrastructuregroup.uk/  

The successful applicant should have the ability to work in a fast paced office with a dynamic team and expect to work to tight deadlines.

Key Tasks
• Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
• Liaise with Council Members and their officers to resolve matters for constituents.
•Take the lead on a variety of research projects.

Key Responsibilities
• Attend occasional surgeries and other meetings to assist the Member in dealing with constituents’ issues.
• Deal with daily queries from members of the public by phone, email, letter or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
• Assist with the work of other colleagues if and when required and communicate appropriately with internal and external contacts.
• Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues.
• Undertake research from readily available sources.
• Take the lead on key research projects.
• Candidates should have excellent written and oral communication skills as well as the usual IT skills.
• Candidates should also have common sense, sound judgement, excellent organisational skills and the ability to work on their own initiative.