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Reference: 59544

Date Added: 17 February 2017
Closing Date: 20 March 2017

Job Title: Caseworker

Working For: Kirsty Blackman MP (Aberdeen North)

Location: Aberdeen

Salary: £18,000 - £24,0000

Job Details

Key Responsibilities

  • Dealing with enquiries from members of the public via telephone, e-mail and face-to-face contact
  • Taking comprehensive case notes
  • Logging all cases, monitoring progress and ensuring all identified actions are taken within agreed timescales
  • Drafting letters/e-mails of enquiry to appropriate organisations/agencies Ensuring constituents are updated at all stages of enquiry Preparing mailshots (mail merge, folding letters, enveloping, delivering by hand)
  • Preparing posters to advertise constituency surgeries Retaining records and information confidentially and in line with the Data Protection Act
  • Undertaking other duties as instructed by Member of Parliament/Office Manager

Essential Skills

  • Demonstrable interpersonal skills with the ability to identify and take forward issues on behalf of constituents
  • Proven communication skills, both written and verbal with a polite, pleasant and confident telephone manner and be able to deal with a wide range of people
  • High standard of administrative skills with a demonstrable working knowledge of Microsoft Office applications, such as Word, Excel and Outlook
  • Strong organisational skills
  • The ability to deal with sensitive information while respecting the requirement of confidentiality for constituents

Desirable Skills

  • A good background knowledge of the constituency and a demonstrable understanding of issues affecting local communities
  • Flexible approach to working with the ability to work as part of a team and on their own initiative within a local constituency office

Hours: The successful applicant will be required to work 37.5 hours per week, 9am – 5pm Monday-Friday.

Closing Date: 20 March 2017

Interview/Start Dates

Application deadline: noon.
Interviews will be held on Tuesday April 4th.

Application Details

If you have the relevant skills and experience, please send a CV and covering letter outlining your experience and why you are interested in this role to Fay Robison, Office Manager: fay.robison@parliament.uk.

Website: http://www.facebook.com/aberdeennorth

Additional Notes