Key Responsibilities

• Dealing with enquiries from members of the public via telephone, e-mail and face-to-face contact
• Taking comprehensive case notes
• Logging all cases, monitoring progress and ensuring all identified actions are taken within agreed timescales
• Drafting letters/e-mails of enquiry to appropriate organisations/agencies Ensuring constituents are updated at all stages of enquiry Preparing mailshots (mail merge, folding letters, enveloping, delivering by hand)
• Preparing posters to advertise constituency surgeries Retaining records and information confidentially and in line with the Data Protection Act
• Undertaking other duties as instructed by Member of Parliament/Office Manager

Essential Skills

• Demonstrable interpersonal skills with the ability to identify and take forward issues on behalf of constituents
• Proven communication skills, both written and verbal with a polite, pleasant and confident telephone manner and be able to deal with a wide range of people
• High standard of administrative skills with a demonstrable working knowledge of Microsoft Office applications, such as Word, Excel and Outlook
• Strong organisational skills
• The ability to deal with sensitive information while respecting the requirement of confidentiality for constituents

Desirable Skills

• A good background knowledge of the constituency and a demonstrable understanding of issues affecting local communities
• Flexible approach to working with the ability to work as part of a team and on their own initiative within a local constituency office

Hours: The successful applicant will be required to work 37.5 hours per week, 9am – 5pm Monday-Friday.