Full-time.

Gareth Snell, Member of Parliament for Stoke-on-Trent Central, is looking for a highly- motivated and experienced Caseworker to support the work of this busy constituency office.

The successful applicant will have experience in a similar role and must possess the ability to manage a large workload.

Main responsibilities: To provide information, advice and support to constituents on a variety of issues and liaise with government agencies, the voluntary sector and others to help resolve matters for constituents.

Key responsibilities
• manage own caseload and ensuring all cases are dealt with in a sensitive and confidential manner and accurate records are kept adhering to the principles of the Data Protection Act.
• deal with daily queries from constituents, gathering relevant information and taking the appropriate action to progress or resolve the case.
• draft responses and respond to constituents on any issues raised on behalf of the Member and maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• liaise with relevant groups within the constituency and communicate appropriately with internal and external contacts.
• liaise with local councillors on local issues and surgeries.
• attend and assist the Member at constituency surgeries meeting.
• analyse patterns of enquiries and produce reports when required.

Person specification
• empathetic, tactful and sensitive when dealing with constituent enquiries, with an ability to prioritise workload and work to strict deadlines.
• able to work effectively as part of a team.
• excellent verbal and written communication skills and confident interacting with people at all levels.
• able to prioritise a demanding workload and an eye for detail.
• sympathetic to the aims and values of the Labour Party.