Purpose of the post

This post will involve supporting the work of the membership development manager, contributing to the recruitment and development of our membership and helping with general office duties.

Duties and responsibilities

• To be the first point of contact for members, donors and the general public
• To undertake the day to day administration of the Howard League for Penal Reform members and supporters
• To be responsible for ensuring that all member and supporter records are maintained and updated on the database, payments recorded accurately and donors thanked promptly
• To recruit new members and convert supporters into donors
• To contribute to and utilise the Howard League website, emails and newsletters to increase support and interest in membership
• To assist in the creation and development of membership materials, such as letters, new member welcome packs, e-communications and member questionnaires
• To promote the work of the Howard League to the general public
• To administer and create effective systems that allow us to monitor membership recruitment closely
• To set and work towards specific recruitment and retention targets
• To work with other teams to disseminate information and raise awareness of our work to our members and supporters
• Working with the finance team to develop strategies that will increase direct debit sign ups
• To increase revenue and membership numbers
• Attend meetings, conferences and seminars as appropriate
• Carrying out other duties as necessary to meet the needs of the charity
• Must work as part of the whole office team

Person specification

• Qualification to degree standard or equivalent
• Minimum one year relevant experience
• Excellent verbal and written communication skills
• Excellent organisational skills, ability to keep a clear timetable and achieve agreed targets
• Excellent interpersonal skills
• Excellent customer care relations
• Ability to demonstrate initiative, flexibility and a willingness to take on new projects
• Willingness to learn, desire to contribute
• Ability to work as member of a team
• The post is self servicing and requires good IT skills with experience of Microsoft Office and use of database packages
• You should be committed to undertaking all tasks in accordance with the equal opportunities policy
• Commitment to social justice, human rights and penal reform