David Drew wants to recruit a Senior Caseworker for his office in Stroud. The post would suit someone accustomed to working with the public and providing help and advice on a range of issues. Excellent administrative and IT skills, a resilient nature, and a collegiate approach to working are essential.

Key duties and responsibilities

• Deal with standard enquiries from members of the public
• Develop and maintain a casework system ensuring all cases are logged; monitor progress and ensure all identified actions are taken
• Provide information, advice and support to constituents on a range of issues, including housing, financial issues, immigration and health, through liaison with Government agencies, the voluntary sector and other organisations in order to resolve matters
• Write letters and emails to constituents as required
• Offer casework appointments to constituents as required, and attend surgeries, tribunals and meetings with the MP as appropriate
• Analyse patterns of enquiries and produce reports, so that the MP is accurately informed about key issues, and develop knowledge in specialist areas
• Ensure cases are dealt with in a sensitive and confidential manner, adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.

Person Specification

• Ideally the candidate should have substantial experience within a casework, advocacy, or advice and guidance role.
• The ability to deal with casework and research, work to tight deadlines and pay keen attention to detail
• Able to work effectively as part of a team
• Excellent administrative and IT skills
• Empathic, tactful and sensitive when dealing with constituent enquiries
• The ability to prioritise workload and work to strict deadlines
• Effective interpersonal skills and the ability to deal with a range of people in sometimes challenging situations.
• A driving licence is desirable
• Local knowledge is desirable
• Candidates must be able to show a commitment to the aims and values of the Labour Party. Party membership and a record of activity are desirable but not essential.

Working 37.5 hours per week Mon-Fri normally but some evening and weekend work will be required.

We are an Equal Opportunities employer.