Andy Slaughter MP is looking to recruit a highly motivated Caseworker to help in his busy constituency office. The successful candidate will operate in a demanding and challenging political environment and must possess the ability to manage a large workload independently.

Key Tasks

• Deal with daily enquiries from members of the public by phone, in person, email or letter under the supervision of the Senior Caseworker
• Gather relevant information from constituents in order to progress or close the case
• Draft enquiries to government agencies on behalf of constituents
• Ensure records of contact with constituents are properly logged and recorded using Caseworker.mp software
• Competent use of IT including casework management systems, Microsoft Office package, email, internet
• Ensure cases are dealt with in a sensitive and confidential manner
• Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts

Desirable skills

• Clear and concise writing style
• Ability to carry out tasks quickly and to a high standard
• Willingness to ‘muck in’ with the work of the office
• Experience of working and dealing with the general public
• Previous experience in an MP’s office is desirable, but not essential, as is experience with an advisory service such as the CAB
• Sympathetic to the aims and values of the Labour party