Feltham and Heston MP Seema Malhotra is seeking an experienced case-worker to join her constituency team and work alongside the Senior Caseworker. The position is expected to be full time but a part time role of 3-4 days a week could be considered for an experienced caseworker. The role will require working in the constituency and in Parliament. Occasional weekend surgery support may be required.

Responsibilities will include:

• Dealing with standard casework queries and correspondence from constituents
• Working independently to progress cases
• Drafting responses to constituents, government ministers, public bodies and stakeholders on behalf of the Member
• Managing surgeries, coffee mornings. visits and other meetings as appropriate
• Dealing with daily written and telephone enquiries from members of the public and taking the appropriate initial action to resolve, document or escalate to the Member

Required skills/experience:

• Experience of casework is essential, preferably at least 2-3 years’ experience including benefits and immigration cases and of working with diverse communities
• Ability to work well with the rest of the office team and volunteers
• Ability to handle complex cases
• Proficient in IT – experience using Caseworker.mp and Nationbuilder software preferable
• Excellent verbal and written communication skills
• Good problem-solving skills