Part time, 4 days a week. 3 month fixed-term contract with an aim to extend.

Neil Coyle, Member of Parliament for Bermondsey and OId Southwark, is looking for a highly- motivated parliamentary intern to support the work of his busy constituency office. Students welcome.

Main responsibilities:

• To provide information, advice and support to constituents on a variety of issues and liaise with government agencies, the voluntary sector and others to help resolve matters for constituents.
• To research, draft and respond to a high volume of policy casework

Key responsibilities:

• Manage own caseload and ensuring all cases are dealt with in a sensitive and confidential manner and accurate records are kept adhering to the principles of the Data Protection Act.
• Deal with daily queries from Neil’s constituents, gathering relevant information and taking the appropriate action to progress or resolve the case.
• Draft responses and respond to constituents on any issues raised on behalf of the Member and maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Liaise with relevant groups within the constituency and communicate appropriately with internal and external contacts.
• Liaise with local councillors on local issues and surgeries
• Assist the Member at weekly constituency surgeries and ensuring the office is kept in a presentable and welcoming state.
• Analyse patterns of enquiries and produce reports when required.
• Research and respond to policy casework and enquiries on a variety of issues

Person specification:

• Empathetic, tactful and sensitive when dealing with constituent enquiries, with an ability to prioritise workload and work to strict deadlines.
• Able to work effectively as part of a team.
• Excellent verbal and written communication skills and confident interacting with people at all levels.
• Able to prioritise a demanding workload and an eye for detail.
• Sympathetic to the aims and values of the Labour Party.