Key tasks
· Deal with queries from members of the public with a focus on local issues
· Gather relevant information to assist with resolving cases
· Log all cases; monitor progress and ensure all identified actions are taken
· Retain records and information confidentially and in line with the Data Protection Act
· Draft responses to constituents
· Liaise with Government agencies, voluntary sector and Local Government to resolve constituency matters
· Manage and monitor incoming calls and enquiries as appropriate
· Respond to enquiries by telephone and e mail, passing on queries to other team members/MP as appropriate

The following are welcomed:
· Strong writing and IT skills
· Good organisational skills
· A good telephone manner
· A good sense of humour

The volunteer can expect a full induction and any training necessary for the volunteer role and regular support in their role.

Hours: flexible.