Stephen is looking for a highly motivated individual, who has a passion for helping others, to join his friendly and hard working team at his Westminster office.

A successful candidate would be able to:

• Attend surgeries and other meetings to assist the Member in dealing with constituents’ issues.
• Deal with daily queries from members of the public by phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
• Gather relevant information from constituents in order to progress or close the case.
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
• Draft responses or respond to constituents on any issues raised on behalf of the Member.
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Ensure cases are dealt with in a sensitive and confidential manner.
• Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
• Undertake general administrative/secretarial tasks.
• Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.

Personal specification:

• Educated to degree standard, or with considerable experience of working in a similar role.
• Excellent written and oral communication.
• An ability to work both independently and as part of a team.
• Sympathetic to the views of the Labour Party.
• Competent use of IT including Microsoft Office package, email and internet to draft correspondence and reports, set up and maintain spreadsheets, and undertake research.

This is a permanent position subject to satisfactory completion of a six-month probationary period.