Ellie Reeves MP is looking for a part-time caseworker to join her constituency office in Lewisham West & Penge on a fixed term basis for a period of 4 months.

The Caseworker will join a small constituency team and provide advice and support to Ellie's constituents on a range of issues, as well as providing administrative support when required.

Key responsibilities include:
- Deal with queries from constituents by phone, in person or by written correspondence
- Draft responses to constituents
- Gather relevant information to assist with resolving cases
- Attend surgeries (sometimes on Saturdays) and other meetings relating to constituents’ queries and casework as required
- Log all cases; monitor progress and ensure all identified actions are taken
- Retain records and information confidentially and in line with the Data Protection Act

Skills required
- Previous casework experience is desirable but not essential
- Excellent interpersonal and written communication skills
- Good IT skills including using a casework tracking system and MS Office Applications
- Ability to draft letters and emails to a good standard
- Motivated to work independently as well as the ability to work effectively as part of a small team
- Sympathetic to the aims and values of the Labour Party