Mark Spencer, MP for Sherwood, is looking for a part-time caseworker/admin assistant to work in his Constituency office.

Previous experience is not necessary but a track record of successful interaction with people and an enjoyment of problem-solving will be regarded favourably.

The main duties are:

• Dealing with complaints and queries from people in the Sherwood Constituency and being responsible for resolving them.
• Liaising with local councils, housing associations, charities, the Police, NHS staff and other agencies who will help with problems encountered.
• Drafting well-crafted responses to the above agencies and local residents on behalf of Mark.
• Logging all correspondence and working with a detailed database (Cross Reference).
• Retaining records and information confidentially and in line with the Data Protection Act
• Maintain a filing system, associating previous papers with current correspondence, and extracting documents on request.
• Answering the telephone, take messages and deal with enquiries and requests as appropriate.
• Administrative assistance in campaigns, PR etc.

Ideal, but not essential criteria to include:

• Experience of administrative work and knowledge of Microsoft Office systems
• Understanding of the issues of relevance to the Sherwood constituency

Essential Skills and Behaviours

• Effective organisation and planning skills with the ability to work flexibly and juggle a range of tasks
• Effective interpersonal skills and the ability to deal with a range of people
• Ability to maintain confidence and demonstrate sensitivity when dealing with individual constituent issues