Paul Masterton MP is seeking a Caseworker (minimum 20hrs but otherwise flexible) to work in his East Renfrewshire constituency office.

The role will be to support Paul in handling constituents’ concerns on a wide variety of issues such as health, immigration, schools, housing and benefits. You will liaise with the relevant public bodies in order to help resolve constituents’ concerns. 

The position is suitable for someone who enjoys problem solving, has excellent interpersonal skills and is highly organised. It would be ideal for someone who has held a previous advisory role, eg in the Citizens Advice Bureau or an advisor in local government.

Job Description

Duties and responsibilities include:

• Analyse, evaluate and interpret data to ensure the Member is accurately informed on key issues and is aware of trends
• Attend surgeries, tribunals and meetings as appropriate
• Develop knowledge in specialist areas
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially and in line with the Data Protection Act
• Gather relevant information to resolve or progress cases
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage and progress portfolio of casework appropriately
• Project Management
• Research local, regional or national issues to support Member's work
• Respond to routine correspondence and enquiries from constituents, the media, lobbyists and pressure groups
• Supervise other members of staff

The following skills/characteristics are essential:

• Organisational, case management and time management skills
• An appreciation of the importance of attention to detail and a thorough approach to completing work
• Excellent communication and writing skills
• Ability to work as part of a team.