Go to website

Reference: 63370

Date Added: 7 November 2017
Closing Date: 19 November 2017

Job Title: Caseworker

Working For: Amber Rudd MP (Hastings and Rye)

Location: Hastings

Salary: In line with IPSA scales

Job Details

An opportunity has arisen for a full-time caseworker.  Working alongside the Office Manager and part-time caseworker, you will help to resolve constituents' problems and enquiries with empathy, efficiency and confidentiality.  Our team seeks an enthusiastic team worker dedicated to providing the best possible service to constituents.

Principal Responsibilities include:

  • Dealing with post, email and telephone enquiries and taking the appropriate action to resolve constituents' concerns, training provided.
  • Drafting responses to constituents' correspondence on a wide range of issues, by liaising with government agencies, the voluntary sector and others
  • Attending advice surgeries
  • Occasional project management
  • General office administrative tasks

Skills required

  • Soft skills - strong interpersonal and communication skills both within the office team and in social interactions with individuals at all levels, as well as a positive, professional, caring and co-operative attitude.
  • A willingness and commitment to help people achieve the best possible outcomes on a wide range of issues, including good listening skills in telephone conversations with constituents, and the ability to stay calm under pressure
  • Excellent organisational, administrative, IT and problem solving skills
  • A high standard of written English and attention to detail
  • The ability to be a supportive team member, but also to work independently in a quick, efficient and focused work style
  • Experience in dealing with members of the public desirable
  • Enthusiasm, self-motivation and a sense of humour
  • Sympathetic to the aims of the Conservative Party at minimum; evidence of previous support desirable

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 19 November 2017

Interview/Start Dates

First interviews: Wednesday 29 November 2017, when applicants are asked to bring their academic qualifications and to undertake a short test.
Second interviews: Thursday 7 December 2017.
Start date as soon as possible for successful applicant.

Application Details

To apply, please send your CV and a covering letter explaining why you think you are suitable for this post, addressed to Dr Louise Sargent, Office Manager, inserting "Caseworker Application" in the email subject line.  Your application will give evidence of your suitability to the post by drawing upon your relevant qualifications, skills and experience.  All documents should be sent to the following email address:  louisem.sargent@parliament.uk.

All applications will receive an acknowledgement.

Website: http://www.amberrudd.co.uk

Additional Notes