• First point of contact dealing with all queries from members of the public; providing information, advice and support to constituents on a broad range of issues and taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
• Drafting of letters and correspondence in response to constituents’ enquiries and ensuring a well-documented flow of correspondence is managed and tracked
• Drafting of letters to senior members of organisations, companies, local authorities and government departments
• Accompanying the Member to surgeries and local meetings when required
• Retaining records and information confidentially and in line with the Data Protection Act
• Reporting back to the Member regularly on progress and seeking help when needed
• Researching local, regional or national issues to support Member’s work
• Manning the regional office including helping “walk-ins” who are seeking assistance from the Member and other general administrative functions in the office
• Undertaking any other reasonable and appropriate duties as required

Essential skills/experience:

• Patience, empathy and a genuine desire to help people with a wide variety of personal problems is the number one skill of this role
• Strong written, communication and analytical skills with attention to detail – incl. grammar, spelling and tone of correspondence. Excellent command of written English is required to produce high quality correspondence, representing the Member in letters and emails
• Experience of or ability to use a database/CRM software to track casework and monitor progress
• Highly organised with the ability to manage and prioritise own caseload
• A good telephone manner and ability to accurately record all information necessary to progress cases
• A strong work ethic, reliability and a flexible approach as part of our small team
• Ability to work under pressure to tight deadlines
• Awareness of central, devolved and local government structures
• An understanding of Scottish politics and the political landscape
• A commitment to supporting Liam Kerr in pursuing his values and aspirations, and those of the Scottish Parliament

Desired Qualities:

• Previous experience working for an elected member
• Experience of handling casework
• Full, clean drivers licence