An opportunity exists for a determined, organised and enthusiastic individual to join the casework team. Previous experience assisting vulnerable people and scrupulous attention to detail are a must as you will liaise with pre-volunteered panel of almost 3,800 barristers, clerks and other stakeholders on a daily basis. You will report to Senior Caseworker and work closely with the dedicated and friendly Unit team.

Job purpose: To process applications to the Unit effectively and efficiently so that the organisation provides the highest quality service to those it aims to help

1. Case management
1.1 Processing applications received from applicants as part of a team of caseworkers dealing with specific tasks and managing these cases via an electronic case management system.
1.2 Sensitively and clearly communicating effectively with applicants, solicitors, referral agencies, courts, barristers and others.
1.3 Liaising with other caseworkers, management, reviewing barristers and panel members regarding applications.
1.4 Where cases meet the Unit’s criteria, identifying appropriate volunteer barristers to assist, and advertising cases to such volunteers.

2. Development work
2.1 Developing and fostering a positive relationship between the Unit and sets of Chambers, clerks and individual barrister volunteers.
2.2 In conjunction with the Head of Casework and Chief Executive, developing links with solicitors and referral agencies & bodies such as Citizens Advice, Law Centres and MPs.
2.3 Assisting with implementation of the Unit’s strategy where appropriate.

3. Communication
3.1 Attending events to promote the work of the Unit and encourage volunteering.
3.2 Liaising with other pro bono providers such as the Free Representation Unit, LawWorks and CILEx.
3.3 Identifying cases suitable for internal and external publicity.

4. Training
4.1 Providing casework training sessions for office volunteers and supervising them undertaking casework tasks.

5. Administration and Organisation
5.1 Implementing and maintaining appropriate systems for managing casework, including appropriate filing systems.
5.2 Implementing and maintaining appropriate IT databases for monitoring, record-keeping and administration purposes.

6. Generally
6.1 Undertaking any other responsibilities as reasonably requested by the Head of Casework and /or Chief Executive.