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Reference: 65572

Date Added: 12 April 2018
Closing Date: 26 April 2018

Job Title: Caseworker

Working For: Amber Rudd MP (Hastings and Rye)

Location: Hastings

Salary: In line with IPSA scales

Job Details

An opportunity has arisen for a fulltime Caseworker.  Working alongside the Office Manager and another Caseworker, you will help to resolve constituents' problems and enquiries with empathy, efficiency and confidentiality.  Our team seeks an enthusiastic team worker dedicated to providing the best possible service to our constituents.

Principal responsibilities include:

  • Dealing with post, email and telephone enquiries and taking the appropriate action to resolve constituents' concerns; training provided
  • Drafting responses to constituents' correspondence on a wide range of issues, by liaising with government agencies, the voluntary sector and others
  • Attending advice surgeries
  • Occasional project management
  • General office administrative tasks

Skills required:

  • Soft skills - strong interpersonal and communication skills both within the office team and in social interactions with individuals at all levels, as well as a positive, professional, caring and cooperative attitude
  • A willingness and commitment to help people achieve the best possible outcomes, including good listening skills and the ability to stay calm under pressure
  • Excellent organisational, administrative, IT and problem solving skills
  • A high standard of written English and attention to detail
  • The ability to be a supportive team member, but also to work independently in a quick, efficient and focused work style
  • Experience in dealing with members of the public desirable
  • Enthusiasm, self-motivation and a sense of humour
  • Sympathetic to the aims of the Conservative Party at minimum; evidence of previous support desirable 

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 26 April 2018

Interview/Start Dates

Interviews will be on 2 May 2018.  Applicants are asked to bring their academic certificates, and to undertake a short test.  Start date as soon as possible, but can be flexible to enable school leavers and undergraduates leaving university this year to apply.

Application Details

To apply, please email your CV and a covering letter explaining the reasons why you believe you are suited to this post to Dr Louise Sargent, Office Manager, inserting 'Caseworker Application' in the email subject line to:  louisem.sargent@parliament.uk 

All applications will receive an acknowledgement

Website: http://www.amberrudd.co.uk

Additional Notes