37.5 hrs per week *

CHAIN (Combined Homelessness and Information Network) is a multi-agency database recording information about rough sleepers and the wider street population in London, which is commissioned by the Greater London Authority (GLA) and managed by St Mungo’s.

CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.

Working in a small team, you will undertake a wide range of tasks, such as providing a helpdesk service, training users, and liaising with service managers and staff to enable and support their use of and engagement with the system. You will ensure that information recorded on CHAIN is of the highest possible accuracy and quality, and will participate in and contribute to the ongoing development of the system. You will also support the production of accurate, reliable and high quality reports and statistics for users, stakeholders and policy makers.

We’re looking for someone with excellent customer service skills, who is confident liaising with stakeholders at all levels, and enthusiastic about delivering informed and accessible training and support. You will also be able to demonstrate experience of administering and maintaining databases, as well as an understanding of the importance of high quality systems and accurate data to the provision of services for vulnerable people. Possessing a high level of I.T skills, including a good understanding of Excel is also required.

*This is a full time post, however we will also welcome applications from people seeking to work  4 days/30hrs per week. Please indicate on your application form, if a reduced hours arrangement is your preference.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded BITC 2017 Race Equality Award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.