Chuka is looking for a highly motivated individual to support the work of his busy constituency office in Streatham. The successful candidate will provide advice and support to constituents on a range of issues, as well as managing the Member’s busy constituency diary and co-ordinate his community engagement. Previous experience in an MP’s office or similar role is desirable.

Key tasks

• Respond to queries from constituents and provide information, advice and support on a range of issues
• Manage own caseload ensuring all cases are dealt with in a sensitive and confidential manner and accurate records are kept in adherence to the Data Protection Act
• Maintain an up-to-date knowledge of relevant guidelines and legislation in dealing with casework
• Support weekly advice surgeriee
• Manage the MP's busy constituency diary
• Co-ordinate the MP's community engagement, including liaising with community groups and maintaining excellent channels of communication with constituency stakeholders
• Organise and attend meetings to assist the Member in dealing with constituency issues
• Analyse patterns of enquiries and produce reports
• Undertake general administrative, secretarial and other tasks
• Assist with the supervision of placement students

Person specification

• Excellent verbal and written communication skills and confident interacting with people at all levels
• Able to prioritise a demanding workload to meet deadlines and an eye for detail
• Able to deal with issues in a confidential manner
• Able to work effectively in a small team
• Competent use of IT including full proficiency with Microsoft Office
• Experience handling casework, and up-to-date knowledge of relevant advice and guidelines, particularly in the areas of housing, benefits and immigration
• Experience using Caseworker.MP or a similar database
• Experience of diary management
• Experience working with community groups and stakeholders
• Experience of working with the general public
• Previous experience in an MP’s office or similar role is desirable
• Awareness and understanding of current political issues
• Sympathetic to the aims and objectives of the Labour Party