Neil Coyle, Member of Parliament for Bermondsey and Old Southwark, is looking for a highly-motivated caseworker to support the work of his busy constituency office.

The successful applicant will have experience in a similar role and must possess the ability to manage a large workload and be administratively self-sufficient.

Main responsibilities: to provide information, advice and support to constituents on a variety of issues and liaise with government agencies, the voluntary sector and others to help resolve matters for constituents. To ensure Neil Coyle MP is helping a large number of constituents on a wide range of issues.

Key responsibilities:

• manage caseload and ensure all cases are dealt with in a swift, sensitive and confidential manner
• maintain accurate records, adhering to the principles of GDPR and the Data Protection Act.
• deal with daily queries from Neil’s constituents and constituency organisations and businesses.
• draft responses and respond to constituents on any issues raised on behalf of the Member and maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• liaise with relevant groups, organisations and businesses within the constituency and communicate appropriately with internal and external contacts, including councillors.
• assist Neil at weekly surgeries at a range of locations and ensure the office is kept in a presentable and welcoming state.
• analyse patterns of enquiries and produce reports when required.
• attend meetings on the MP’s behalf on occasion.

Person specification:
• empathetic, tactful and sensitive when dealing with constituent enquiries, with an ability to prioritise workload and work to strict deadlines.
• action-focused and able to work effectively as part of a busy, fast-paced team.
• excellent verbal and written communication skills and confident interacting with people at all levels.
• ability to prioritise a demanding workload and attention to detail.
• experience of housing, immigration and welfare issues would be very welcome.
• sympathetic to the aims and values of the Labour Party.

Neil emphasises that this is a caseworker role dealing with constituents' personal enquiries. It is based in the constituency office.