• Dealing with standard queries from members of the public
• Attending surgeries and other meetings as appropriate
• Draft responses to constituents
• Analyse patterns of enquiries and produce reports
• Gathering relevant information to assist with resolving cases accurately
• Log all cases; monitor progress and ensure all identified actions are taken
• Retain records and information confidentially and in line with the Data Protection Act

Essential skills/experience:

• Excellent communication skills, including written skills and competence on Microsoft Office (Word, Outlook Excel).
• Knowledge of the constituency and local political, social and economic environment.
• The ability to work within a team, on own initiative and to tight deadlines.
• The ability to work flexibly and juggle a range of tasks.
• The ability to demonstrate sensitivity and ensure that the highest standards of confidentiality are upheld.
• Sympathetic to the aims and values of the Conservative Party.

Desirable skills/experience

• A working knowledge of parliamentary procedures.
• Experience of leadership within the office of an MP, MEP or similar public figure is desirable but not essential.