2 Fixed term contracts for 3 months - 20 hours per week

Key responsibilities:
• Manage caseload and ensure all cases are dealt with in a swift, sensitive and confidential manner
• Maintain accurate records, adhering to the principles of GDPR and the Data Protection Act.
• Deal with daily queries from Hugh’s constituents and constituency organisations and businesses.
• Draft responses and respond to constituents on any issues raised on behalf of the Member and maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Liaise with relevant groups, organisations and businesses within the constituency and communicate appropriately with internal and external contacts, including councillors.
• Assist Hugh at weekly surgeries at a range of locations and ensure the office is kept in a presentable and welcoming state.
• Analyse patterns of enquiries and produce reports when required.
• Attend meetings on the MP’s behalf on occasion.

Person specification:
• Sympathetic to the aims and values of the Labour Party.
• Empathetic and sensitive when dealing with constituent enquiries, with an ability to prioritise workload and work to deadlines.
• Action-focused and able to work effectively as part of a busy, fast-paced team.
• Excellent verbal and written communication skills and confident interacting with people at all levels.
• Ability to prioritise a demanding workload and attention to detail.