Go to website

Reference: 66393

Date Added: 13 June 2018
Closing Date: 19 June 2018

Job Title: Response Operations Coordinator

Working For: Wilson James, a partner of Solace Global

Location: Poole, Dorset

Salary: Salary available on application

Job Details

This role is responsible for proactively monitoring and operating Wilson James Command and Control Centre. The command and control centre comprises computer-based information management and communications systems for Wilson James operations support and emergency management. The role will monitor, disseminate, and process information within the command and control centre systems, and control information flow to the operational sites. Specifically, this will involve managing incident notification and emergency escalation procedures, lone working safety and welfare processes, staff absenteeism escalations, safety travel management, and managing the Intelligent Remote Monitoring service.
Main responsibilities:

  • Receiving intelligence reports, disseminating information and identifying events that may impact Wilson James customers and operations
  • Screening prioritising, grading and publishing security alerts into the command and control centre platform
  • Advising stakeholders 24/7 about events that impact them
  • Conducting short-term analysis on specific events and writing advisories
  • Providing security advice for employees or customers intending to travel or already in locations around the world
  • Scoping, proposing, planning and managing journey management tasks for employees and customers during international travel
  • Checking, monitoring and escalating lone worker safety and welfare protocols
  • Responding to emergency events to keep employees and customers safe, including if required lifesaving advice protocols
  • Monitoring customer electrical security systems and respond to security events that may impact them

Key skills/ experience required:

  • An understanding of the principles of equality and diversity
  • Excellent written and interpersonal communication skills
  • Ability to coordinate and prioritise tasks in a fast-paced environment
  • A proactive person with the ability to perform under pressure
  • Excellent administration skills with a keen eye for detail
  • Interest in and good knowledge of current affairs
  • Excellent spoken and written English
  • Ability to work with little direct supervision


  • Experience of responding to critical incidents
  • Second language
  • Intelligence analysis experience
  • Experience of Timegate and Track Tick
  • Experience of electrical security systems (access control, CCTV)
  • Current standards and practices used in security

Closing Date: 19 June 2018

Interview/Start Dates

Interviews to take place the week commencing 18 June.

Application Details

Please forward a CV and covering letter to klavy@solaceglobal.com. For the full job specification, please visit https://www.solaceglobal.com/jobs/response-operations-coordinator-partner-solace-global/.

Website: https://www.solaceglobal.com/

Additional Notes