Key responsibilities:

• Dealing with standard queries from members of the public
• Draft responses to constituents
• Log all cases; monitor progress and ensure all identified actions are taken
• Ensure enquiries are dealt with sensitively and confidentially
• Retain records and information confidentially and in line with the Data Protection Act & GDPR
• Gathering relevant information to assist with resolving cases
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Draft briefings & press releases
• Assist with the work of other team members as required

Essential skills:

• A positive, hard-working and can-do attitude
• Excellent telephone manner and written communication skills, with confidence interacting with people at all levels
• Ability to display sensitively and tact in dealing with constituents' enquiries with an ability to prioritise and gatekeep effectively
• Strong IT skills; competence on Microsoft Office (Word, Outlook Excel)
• Exceptional organisational skills & eye for detail
• Ability to work well and calmly in a high pressure environment and to tight deadlines
• A trustworthy & discreet manner ensure that the highest standards of confidentiality are upheld.
• Ability to work effectively as part of a busy team and on own initiative independently
• A reasonable knowledge of key social policy issues: welfare benefits, immigration, housing and health
• Sympathy to the aims and views of the Conservative party

Desirable skills:

• A working knowledge of parliamentary procedures
• Previous experience in an office of an MP, MEP or similar public figure is desirable but not essential. Full training and support will be provided.