This is a full-time position in the regional office of Margaret Mitchell MSP. The job title is for a Constituency Caseworker but the role also includes office administration.

Key responsibilities include:

• Dealing with enquiries from members of the public
• Draft responses to constituents, organisations and elected officials
• Logging all cases; monitor progress and ensure all identified actions are taken
• Ensure enquiries are dealt with sensitively and confidentially
• Retain records and information confidentially and in line with the Data Protection Act & GDPR
• Gathering relevant information to assist with resolving cases by liaising with Government agencies, voluntary sector and others
• Organising and occasionally attending visits throughout the region Margaret represents
• Organising and attending surgeries with Margaret
• Office administration such as MSP travel expenses
• Responding to email campaigns from constituents
• Undertaking leaflet campaigns on local issues
• Assist with the work of other team members as required

Essential skills:

• Excellent telephone manner and written communication skills, with confidence interacting with people at all levels
• Ability to display sensitivity and tact in dealing with constituents' enquiries with an ability to prioritise and gatekeep effectively
• Strong IT skills; competence in Microsoft Office (Word, Outlook Excel)
• Exceptional organisational skills & eye for detail
• Ability to work well and calmly in a high pressure environment and to tight deadlines
• A trustworthy & discreet manner ensuring that the highest standards of confidentiality are upheld
• Ability to work effectively as part of a busy team as well as on your own initiative independently

Desirable skills:

• A knowledge of the Central Scotland region and local issues
• A reasonable knowledge of key social and other policy issues: housing, planning, health, transport and welfare benefits
• A working knowledge of parliamentary procedures

Candidates should be sympathetic to the aims and views of the Scottish Conservative party.