Fiona Onasanya MP is seeking a full-time caseworker for her constituency office in Peterborough. The caseworker will liaise with constituents as well as national and local government agencies to resolve issues.

Key Responsibilities:

• Attend surgeries, consultations and other meetings as appropriate
• Deal with standard queries from members of the public on issues including health, housing, immigration, environment, employment rights, tax credits, CSA, benefits
• Provide information, advice and support to constituents
• Gather relevant information from constituents and outside organisations to assist with resolving cases
• Log all cases onto a casework database, monitor progress and ensure all identified actions are taken
• Correspond and communicate with constituents both on the phone and by email and post in a timely and professional manner
• Retain records and information confidentially and in line with the GDPR
• Occasionally fulfil other duties upon request, such as assisting with the work of other colleagues and liaising with internal and external contacts

Essential:

• Excellent oral and written communication using plain English
• Excellent ICT skills including the ability to use Microsoft Office and Outlook
• Excellent critical thinking and problem-solving skills
• Minimum of two years' office experience
• The ability to see things from the position of others
• Approachable, friendly and able to influence people
• Flexible and adaptable
• Highly motivated and passionate about helping people
• Attention to detail
• Able to multi task
• Able to work under pressure, prioritise work and meet deadlines
• Aware of GDPR and be able to treat data confidentially

Desirable:

• At least a Bachelor’s Degree
• Experience working, volunteering or campaigning for the Labour party