Person specification:
• Excellent oral and written communication skills
• Be able to produce a high volume of accurate letter drafts under time pressure
• Ability to work proactively and independently as part of a small team.
• Be a strong communicator who can empathise with others
• Ability to manage a large caseload
• Committed to the aims and values of the Liberal Democrats

Job description:
• Drafting correspondence
• Dealing with daily queries from members of the public by phone or in person, and taking the appropriate initial action to resolve, document or escalate their concerns or enquiries
• Providing advice, information and support to constituents on a variety of issues, through liaison with Government agencies, the local Council and others
• Gather relevant information from constituents in order to progress or close cases
• Manage own caseload and progress of casework, ensuring all cases are logged, updated with any actions taken and outstanding queries are followed up
• Ensure cases are dealt with in a sensitive and confidential manner
• Keeping accurate records, in line with Data Protection and principles
• Undertaking general administrative/secretarial tasks
• Attending surgeries and other meetings to assist the MP in dealing with constituents’ issues. Some surgeries are held on a Saturday.
• Competent use of IT, including casework management systems, Microsoft Office applications, email and internet to support the above
• Undertake other duties within the constituency office as required