Join a growing and pro-active team delivering help and support to individuals and communities across Ochil & South Perthshire.

We are looking for an enthusiastic, thorough and committed individual to work full-time in the constituency office of Luke Graham MP. The job title is for a Constituency Caseworker but includes a range of responsibilities.

You’ll be working with constituents and community groups, so no day will be boring.

Key responsibilities include:

• Dealing with enquiries from members of the public
• Draft responses to constituents, organisations and elected officials
• Logging all cases; monitor progress and ensure all identified actions are taken
• Ensure enquiries are dealt with sensitively and confidentially
• Retain records and information confidentially and in line with the Data Protection Act & GDPR
• Gathering relevant information to assist with resolving cases by liaising with Government agencies, voluntary sector and others
• Occasionally attending surgeries with MP
• Assisting with local community campaigns
• Supporting the work of other team members as required

Essential skills:

• Good telephone manner and written communication skills, with confidence interacting with people at all levels
• Ability to display sensitivity and tact in dealing with constituents' enquiries with an ability to prioritise and gatekeep effectively
• Strong IT skills; competence in Microsoft Office (Word, Outlook Excel)
• Ability to work well and calmly in a high pressure environment and to tight deadlines
• A trustworthy & discreet manner ensuring that the highest standards of confidentiality are upheld
• Ability to work effectively as part of a busy team as well as on your own initiative independently
• A full driver’s license & access to a vehicle for business use

Desirable skills:

• A reasonable knowledge of key social and other policy issues.
• An awareness of constituency and local issues.