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Reference: 67267

Date Added: 10 August 2018
Closing Date: 23 August 2018

Job Title: Insight and Data Officer

Working For: Local Government & Social Care Ombudsman

Location: Coventry

Salary: £32,040 per annum

Job Details

We’re looking for a unique person – someone to lead our user research work turning insight into action and improving our service and someone with top-notch data analysis skills to mine our complaint data and use it to change public services and policy.

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to help improve local public services. We know our success depends on the integrity and skills of our staff. So, if you can make a difference and have the perspective we’re looking for, please get in touch.

Further information about the LGSCO is on the website.

The Role

As the only role of its kind in the organisation, operate with full autonomy and be accountable for developing and maintaining our data strategy, analysing and mining the complaint data we hold to maximise the external impact of our casework and improve the way we work.

Accountable for devising and delivering high quality quantitative and qualitative research and user insight programme, including turning insight into actions to help LGSCO evaluate and improve its services.

Apply research and data analysis techniques to the wealth of information on complaints held by LGSCO to highlight trends, illustrate themes and convey clear and compelling messages to the public and bodies in jurisdiction.

Further information including the job description, person specification and details of how to apply are available at www.lgo.org.uk/vacancies 

Closing Date: 23 August 2018

Interview/Start Dates

Interviews will take place on 11 September 2018 in Coventry

Please note that the closing date for applications is 0900 hrs

Application Details

Apply online: www.lgo.org.uk/vacancies 

Website: http://www.lgo.org.uk/

Additional Notes