The successful applicant will be an enthusiastic and conscientious individual with excellent written and verbal communications skills, a high level of literacy and attention to detail, experience of problem-solving and a good understanding of the current political situation, including a commitment to Labour values.

Key responsibilities:

• Attend surgeries and other meetings as appropriate
• Deal with standard queries from members of the public
• Analyse patterns of enquiries and produce reports
• Draft responses to constituents
• Manage the MP's social media presence in the constituency and publicise surgeries etc.
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Prepare media briefings
• Pro-active and re-active communications with all media
• Publicise the Member’s parliamentary duties on Facebook and Twitter
• Retain records and information confidentially and in line with the Data Protection Act

Skills required:

• Excellent written and verbal communication skills
• Good interpersonal skills and the ability to handle challenging situations
• Ability to work unsupervised, but as part of the team
• Proficient use of Microsoft Office including Word, Excel, Outlook and social media
• Ability to prioritise heavy workload in a busy environment and meet deadlines
• Ability to liaise effectively with Members of Parliament, constituents, external organisations and local media