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Reference: 69549

Date Added: 23 January 2019
Closing Date: 13 February 2019

Job Title: Resolution Manager

Working For: Marine Society and Sea Cadets

Location: London

Charity Number: 313013

Salary: Salary: c. £35,000 per annum depending on experience

Job Details


1) To ensure effective strategic management of MSSC’s conflict resolution work in relation to adults, ensuring statutory requirements and good practice are met at all times
2) To provide professional leadership to the handling of conflict resolution within Sea Cadets, creating a culture of excellence and close and collaborative working with other relevant staff and volunteers which actively promotes MSSC’s values
3) To lead the functional and organisational reporting of conflict resolution concerns, advising senior management, by identifying and reporting any trends along with actions to drive continuous improvement
4) To lead the MSSC complaints process, escalating and delegating matters as appropriate, quality assuring and tracking the process through to resolution.

Policy and Strategic Development
1) To maintain and promote sound and effective conflict resolution and complaints policies, practices and procedures within MSSC and monitor their effectiveness
2) To keep abreast of changes in legislation and good practice in the areas of conflict resolution and to provide timely advice and guidance to colleagues in response to legislation, government guidance and research
3) To develop and maintain appropriate links with relevant organisations, Government Departments, statutory agencies and other similar charitable youth organisations

Operational delivery
1) To oversee the effective management of disputes, conduct issues and complaints within Sea Cadets
2) To provide a focal point and single point of contact for advice, direction and support to volunteers on all aspects of conflict resolution, and in exceptional circumstance to lead the case management to direct the resolution including providing mediation where appropriate.
3) To contribute to the development of MSSC’s complaints and conflict resolution training to ensure the needs of staff and volunteers are fully identified and met, working in partnership with the Heads of Training Development and Delivery.
4) To provide advice to MSSC staff on the timely and efficient management of disputes, conduct issues and complaints regarding volunteers or Sea Cadets where necessary.

And other.

Closing Date: 13 February 2019

Interview/Start Dates

Interview date: 22 February 2019
As part of the interview assessment candidates will be required to undergo a pre-employment screening conducted by an occupational psychologist, which will be used to assess their suitability for the role. 

Application Details

Please apply for the role on our website.



Website: http://www.ms-sc.org/

Additional Notes