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Reference: 69712

Date Added: 4 February 2019
Closing Date: 18 February 2019

Job Title: Senior Caseworker

Working For: Mary Glindon MP (North Tyneside)

Location: North Tyneside

Salary: In accordance with IPSA guidelines (part-time)

Job Details

Mary Glindon MP is seeking a part-time Senior Caseworker, working in her constituency office in Wallsend.

Your role will be to provide advice and support to Mary’s constituents, particularly relating to benefits. The successful applicant would be expected to help constituents to fill in forms relating to claiming PIP, ESA, and Universal Credit, and to provide representation at Appeal/Tribunal. General knowledge of Welfare Benefits is desirable. Applicants should have a keen interest in local and national politics along with sympathy to the values of the Labour Party. You will work alongside Mary’s full-time Caseworker and report to the Office Manager.

The successful candidate will have the following:¬¬-

Excellent knowledge of the benefits system and Tribunal representation.
Previous experience of managing and progressing casework.
Knowledge of welfare rights and housing policy or practice.
Excellent people skills - empathetic and sensitive when dealing with constituent enquiries.
Excellent writing, communication and IT skills.
Ability to prioritise a demanding workload and attention to detail.
Interest in current affairs and sympathy with Labour Party values.

The job will include:-

Benefit form filling and supporting the constituent at Appeal/Tribunal.
Attendance at surgery to interview constituents concerning their cases and issues.
Assessing casework coming in via post, email, or telephone.
Generating responses to constituents and action letters to appropriate agencies.
Assessing replies received and generating response letters to constituents.
Telephone answering and dealing with enquiries from constituents.
Retaining records and information confidentially and in line with GDPR.
Occasional evening and weekend working may be required.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 18 February 2019

Interview/Start Dates

Interview date: TBA (due to the high volume of applications expected, we will only contact you if you are shortlisted for interview).
Start date: Negotiable but ideally, ASAP.

Application Details

Please send a letter of application together, with a CV of no more than two sides of A4, and including the names and contact details of two referees, one of which should be your current or most recent employer, to:
Email: Christine.Aird@parliament.uk or
Post: Christine Aird, c/o Mary Glindon MP, Swans Centre for Innovation, Station Rd, Wallsend, NE28 6HJ.
Please mark the correspondence ‘Senior Caseworker’.

Website: http://www.maryglindonmp.co.uk/

Additional Notes