Chuka Umunna MP is looking for a highly motivated Caseworker to support the work of his busy constituency office in Streatham. The successful candidate will provide information, advice and support to constituents on a variety of issues and liaise with government agencies, the voluntary sector and others to help resolve matters for constituents.

Key tasks

• Attend surgeries and other meetings to assist the Member in dealing with constituents' issues.
• Deal with queries from constituents by phone or in person, and provide information, advice and support on a wide range of issues including housing, benefits, immigration, and other matters, gathering relevant information and taking the appropriate action to progress or resolve the case.
• Manage own caseload and progress of casework, ensuring all cases are dealt with in a sensitive and confidential manner and accurate records are kept in adherence to the principles of the Data Protection Act.
• On behalf of the Member, responding to constituents on casework and policy issues raised, undertaking research thoroughly and accurately, and drafting correspondence which reflects the Member's views.
• Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
• Analyse patterns of enquiries and produce reports.
• Undertake general administrative, secretarial and other tasks.
• Liaise with relevant groups within the constituency and communicate appropriately with internal and external contacts.

Person specification

• Excellent verbal and written communication skills and confident interacting with people at all levels.
• Able to prioritise a demanding workload to meet deadlines and an eye for detail.
• Able to deal with issues in a confidential manner.
• Able to work effectively in a small team.
• Competent use of IT including full proficiency with Microsoft Office. Experience of a casework management system would be beneficial.
• Experience of working and dealing with the general public.
• Previous experience in an MP's office is desirable as is experience with an advisory service such as the CAB.
• Awareness and understanding of current political issues.
• Sympathetic to the aims and objectives of The Independent Group