The role

We have communities of practice in GDS, that bring together people working in specific disciplines. The community is a group forum for members ask questions, share knowledge and get or give advice and support. The Community Support Manager role is an important role in the Service Design and Assurance (SDA) Team supporting the community of practice to function effectively.

Reporting to the Head of Technical Architecture Community, your role will be in working to develop the communities (and sub-communities) and members to be the best that they can be. You will be responsible for fostering and promoting these cross government communities of practice, including the communities and individuals at GDS.

You’ll be assisting the Head of Community with developing their community agendas, and be responsible for driving the delivery of these across the communities of practice, across government.

This is a fast-paced environment that will require you to develop strong working relationships with stakeholders across communities and functions to support them with issues including recruitment, retention, engagement, sharing of best practice and emerging ideas, and people development, amongst others. Your role will make a tangible, positive difference to the DDaT professionals working across government.

Skills and experience

We’re looking for people with strong interpersonal skills who enjoy working in a delivery focused, agile environments. We’re looking for people who care about, users, digital, data and technology and who know how to contribute to successful outcomes.

You'll have:


• a proven track record of managing and supporting communities/teams and developing and delivering agendas
• 
written, digital and face-to-face communication skills

• stakeholder management skills and are able to build strong working relationships with stakeholders at all levels

• delivering to tight deadlines across multiple inputs

• a customer service mindset and can get the best outcomes for community members
• 
time management and organisational skills

**For details about the key responsibilities of this role and the technical/civil service competencies we are looking for please click on "Apply".**