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Reference: 70566

Date Added: 4 April 2019
Closing Date: 17 April 2019

Job Title: Caseworker

Working For: Amber Rudd MP (Hastings and Rye)

Location: Hastings

Salary: £19,641

Job Details

An opportunity has arisen for a full-time Caseworker. Working alongside the Office Manager and part-time Caseworker, you will help to resolve constituents’ problems and enquiries with empathy, efficiency and confidentiality. Our team seeks an enthusiastic team worker dedicated to providing the best possible service to constituents.

Principal responsibilities include:

  • Dealing with post, emails and telephone enquiries and taking the appropriate action to resolve constituents’ concerns, training provided
  • Drafting responses to constituents’ correspondence on a wide range of issues, by liaising with Government agencies, the voluntary sector and others
  • Attending advice surgeries
  • Occasional project management
  • General office administrative tasks.

Skills required:

  • Soft skills – strong interpersonal and communication skills both within the office team and in social interactions with individuals at all levels, as well as a positive, professional, caring and cooperative attitude.
  • A willingness and commitment to help people achieve the best possible outcomes on a wide range of issues, including good listening skills in telephone conversations with constituents and the ability to stay calm under pressure
  • Excellent organisation, administrative, IT and problem solving skills
  • A high standard of written English and attention to detail
  • The ability to be a supportive team member, but also to work independently in a quick, efficient and focused work style
  • Experience in dealing with members of the public desirable
  • Enthusiasm, self-motivation and a sense of humour
  • Sympathetic to the aims of the Conservative Party at minimum; evidence of previous support desirable.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 17 April 2019

Interview/Start Dates

Interviews will take place on 18 April 2019. Should you be interested but unavailable on this date, applicants should raise this and alternative arrangements can be discussed.

Application Details

To apply, please send your CV and a one page covering letter inserting "Caseworker Application" and your full name in the email subject line. Your application will give evidence of your suitability to the post by drawing upon your relevant qualifications, skills and experience.

All documents should be sent to: amber.rudd.mp@parliament.uk

Due to the volume of applications, if you do not receive a response before the 31 April 2019, please assume that your application has been unsuccessful.

Website: http://www.amberrudd.co.uk

Additional Notes

11th April 2019 - The interview date has been changed from 24th April to 18th April.