The Rt Hon Mark Francois MP is seeking a full time Caseworker for his lively Westminster office. Previous casework experience is beneficial but, not essential. More important is strong organisational and PC skills and the flexibility to work in a busy office environment, along with a desire to assist constituents when they make contact with the office.

The successful candidate will join Mark’s team dealing with constituents, resolving problems on a wide range of issues involving local and national Government.

The role includes:

• Dealing with members of the public from a wide variety of backgrounds in a confident, compassionate and sensitive way, often by telephone, but also via email and in writing.
• Drafting responses and other correspondence to provide information, advice and support to Constituents on a broad range of issues.
• Liaising with Government departments, local Councils and other organisations to gather information to assist with cases.
• Managing and progressing casework appropriately with meticulous record keeping, whilst monitoring progress and ensuring all identified actions are taken.
• Continually maintain, update and develop personal knowledge of demanding, specialised or complex cases.
• Assisting with policy casework which may include research and drafting responses to constituents.
• Maintaining an up to date knowledge of relevant guidelines/legislation appropriate to dealing with casework.
• Adhering to data protection principles and respecting confidentiality at all times.
• Assisting with local community groups.
• Other admin duties as required.

The successful candidate will demonstrate the following skills and attributes:

• Strong written and oral communication skills and an excellent telephone manner.
• Competent use of IT and the ability to adapt quickly to new software.
• To be able to work with diplomacy, discretion and respect the need for strict confidentiality.
• Knowledge of key social policy issues; welfare benefits, immigration, health etc.
• Highly organised with the ability to prioritise competing demands.
• Ability to work proactively as part of a small team.
• The ability to work flexibly and juggle a range of tasks.
• Sympathetic to the aims and values of the Conservative Party.