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Reference: 70631

Date Added: 10 April 2019
Closing Date: 23 April 2019

Job Title: Caseworker

Working For: Rt Hon Mark Francois MP (Rayleigh and Wickford)

Location: London

Salary: In line with IPSA pay scales

Job Details

The Rt Hon Mark Francois MP is seeking a full time Caseworker for his lively Westminster office. Previous casework experience is beneficial but, not essential. More important is strong organisational and PC skills and the flexibility to work in a busy office environment, along with a desire to assist constituents when they make contact with the office.

The successful candidate will join Mark’s team dealing with constituents, resolving problems on a wide range of issues involving local and national Government.

The role includes:

  • Dealing with members of the public from a wide variety of backgrounds in a confident, compassionate and sensitive way, often by telephone, but also via email and in writing.
  • Drafting responses and other correspondence to provide information, advice and support to Constituents on a broad range of issues.
  • Liaising with Government departments, local Councils and other organisations to gather information to assist with cases.
  • Managing and progressing casework appropriately with meticulous record keeping, whilst monitoring progress and ensuring all identified actions are taken.
  • Continually maintain, update and develop personal knowledge of demanding, specialised or complex cases.
  • Assisting with policy casework which may include research and drafting responses to constituents.
  • Maintaining an up to date knowledge of relevant guidelines/legislation appropriate to dealing with casework.
  • Adhering to data protection principles and respecting confidentiality at all times.
  • Assisting with local community groups.
  • Other admin duties as required.

The successful candidate will demonstrate the following skills and attributes:

  • Strong written and oral communication skills and an excellent telephone manner.
  • Competent use of IT and the ability to adapt quickly to new software.
  • To be able to work with diplomacy, discretion and respect the need for strict confidentiality.
  • Knowledge of key social policy issues; welfare benefits, immigration, health etc.
  • Highly organised with the ability to prioritise competing demands.
  • Ability to work proactively as part of a small team.
  • The ability to work flexibly and juggle a range of tasks.
  • Sympathetic to the aims and values of the Conservative Party.

Closing Date: 23 April 2019

Interview/Start Dates

The deadline for applications is 6:00pm on the closing date.

First round interviews are likely to take place on Tuesday 30th April or Thursday 2nd May 2019, with a second interview for successful candidates on Thursday 16th May 2019.

Preferred start date mid-June/early July.

Application Details

All applicants should send their CV and a detailed covering letter setting out why they would be suitable for the position to the Rt Hon Mark Francois MP via email at mark.francois.mp@parliament.uk, with the subject line “Caseworker Application”.

Working in the Westminster office is the preferred base for this position, we are willing to explore other options to allow for flexible working.

Website: http://www.markfrancois.com

Additional Notes