An opportunity has arisen for a full-time Caseworker, an enthusiastic team worker dedicated to providing the best possible service to constituents.

Principal responsibilities include:

• Dealing with post, emails and telephone enquiries and taking the appropriate action to resolve constituents’ concerns, training provided.
• Drafting responses to constituents’ correspondence on a wide range of issues, by liaising with Government agencies, the voluntary sector and others
• Occasional project work

Skills required:

• Soft skills – strong interpersonal and communication skills both within the office team and in social interactions with individuals at all levels, as well as a positive, professional, caring and cooperative attitude.
• A willingness and commitment to help people achieve the best possible outcomes on a wide range of issues, including good listening skills in telephone conversations with constituents and the ability to stay calm under pressure
• Excellent organisation, administrative, IT and problem solving skills
• A high standard of written English and attention to detail
• Experience in dealing with members of the public desirable
• Sympathetic to the aims of the Conservative Party.